How do I make a donation using ePledge?
Answer
- Close this window and click Donate Now.
- Pick your payment method from the list provided.
- Fill in your donation amount and any information required for your chosen payment method. Click Next.
- Review or complete your personal information. Payroll donations do not require an address since receipts are issued through your T4. For other payment methods, your address is required to issue your receipt. It may also be required if you request additional information.
- Confirm your donation amount and payment method. To make changes, click Back.
- Once you've reviewed your contact and donation information, click Confirm.
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How will I receive my tax receipt?
Answer
If you donate through payroll deduction, your receipt will be issued through your T4 for that year. If you donate by credit card or cheque, ePledge will request your home address to send the receipt - processed for the year United Way receives your payment.
Receipts for one-time credit card donations will be sent to your workplace email address (unless otherwise indicated) within two weeks. Be sure to print your e-receipt for your records.
Donors making multiple or post-dated payments to any United Way in Canada will receive a paper tax receipt from United Way of Winnipeg, sent to your home address at year-end.
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Can I direct my donation to a specific United Way strategy?
Answer
Yes. On the Enter Amount page, you can select the checkbox that indicates "Yes I wish to direct my gift to a specific United Way strategy." Click Next to get to United Way's designation page where you can enter donation amounts in the boxes beside one or more impact areas.
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Can I designate my donations to other registered charities through United Way?
Answer
Yes. As a convenience to donors, United Way makes it possible to donate to registered charities, community organizations, and specific agency partners both within and outside our essential network. On the Enter Amount page, select "Yes I wish to direct my gift to a specific charity," then click Next for a designation page where you can indicate your donation amounts and chosen recipients.
Please note: A $12 processing fee for each designated donation is charged to offset the cost of providing this service. Tax receipts for the full amount will be issued by the United Way and not the designated charity.
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How do I navigate through the ePledge software?
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ePledge requires you to click the buttons provided on screen (Next, Back, Cancel, etc.), not the backward and forward arrows on your web browser.
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What are my payment options?
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You can pay by payroll deduction, credit card, cash, cheque, or "bill me" To learn more, close this window and click Donate Now. Click any payment option for details.
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Am I expected by my organization to make a contribution?
Answer
Absolutely not. Your organization supports United Way's work and encourages staff to donate through workplace campaigns, which are intended to provide a convenient option - not an obligation - to get involved and make a difference in our community using payroll contributions.
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What if I choose NOT to participate this year? Answer
Just let us know by clicking the Donate Now button and choose "Sorry, I don't wish to give at this time."
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Can I use a paper pledge card instead of ePledge?
Answer
Yes. Please see your Employee Campaign Chair for a paper pledge card.
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When will my payroll contribution start?
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Your first payroll contribution will occur in the first pay period of the upcoming year.
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What if I am currently making a payroll contribution?
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Your current contribution will end with the last pay period in December of the current year. To continue your support and contributions at the start of a new year, you will need to make a new donation.
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Can I stop my payroll contribution?
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Yes. Simply inform your organization’s payroll administrator.
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Who do I make my cheque out to?
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Cheques should be made out to "United Way" and submitted to your Employee Campaign Chair.
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How do I submit a cheque or cash donation?
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Please submit donations by cheque or cash to your Employee Campaign Chair.
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Can I choose more than one payment option?
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Yes. You will need to complete a separate donation sequence for each payment method.
Start by clicking Donate Now and select a single payment method. To add to your donation using another payment method, log back into ePledge and repeat the process.
Each time you return to ePledge, you will need to do so through your personalized link. Choose "My History" to review your donations.
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What happens to my credit card information?
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United Way does not retain any of your credit card information. Instead, a PCI-compliant third-party merchant collects all credit card information. Your credit card is billed using Cybersource and your donation will be reflected on your statement as a payment to United Way Winnipeg.
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What if I forget my password?
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You can change your password at any time. On the login page, click Change Password. A new email with your link will be sent with instructions to create a new password. Your old link will become inactive.
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How do I keep a record of my donation?
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You can choose to print a donation summary from the Finished page in ePledge, or the email confirmation you receive following your donation.
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I have designated my donation to another charity but don't want them to have my personal information. How is this handled?
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United Way respects your privacy. If you've designated a donation to another registered charity, you have the option to check a box that says "My information can be shared with the charities I have designated to." By default, this box remains unchecked. Therefore, by default, your personal information will not be shared. Check the box if you are comfortable sharing your information.
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I do not want to be publicly recognized for my Leadership donation. How do I ensure my information is not published?
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Leadership donors have the option to check a box that says: "Please do not publish my information in any United Way publications."
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